Navy Federal Credit Union (or Navy Federal) is a credit union headquartered in Vienna, Virginia, chartered and regulated under the authority of the National Credit Union Administration (NCUA) of the U.S. federal government. Navy Federal is the largest natural member (or retail) credit union in the world, both in asset size and in membership. As of June 2011, Navy Federal had over $46.0 billion USD in assets, and over 3.7 million members.
Navy Federal was ranked number 78 on the 2008 Fortune's 100 Best Companies to Work For list, which is produced by the Great Place to Work Institute.
Navy Federal offers the typical suite of account services offered by most financial institutions, including savings accounts, checking accounts, IRA accounts, and certificates. The savings product is named "Share Savings" to reflect the fact that a member's initial savings deposit ($5) literally represents their share of ownership in the credit union. Navy Federal also offers members consumer loans, credit cards, mortgages and home equity lines of credit, as well as some small business services. Navy Federal's CUSO, Navy Federal Financial Group, offers more extensive investment services, online brokerage services, and insurance.
As of January 2011, Navy Federal has over 200 branches and over 450 ATMs, located both inside the United States and abroad. Navy Federal offers extensive online services via its corporate website, Navy Federal Online. In addition, members can make ATM transactions through the CO-OP network at 5,500 7-eleven locations (and other Credit Unions) in the U.S. and Canada without any surcharge fees.
Due to the nature of its membership (which includes actively deployed military personnel in every time zone), Navy Federal maintains 24-by-7 operations in its three call centers located in Vienna and Herndon, Virginia, and in Pensacola, Florida (its largest call center), as well as round-the-clock online services.
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